Return & Refund Policy

Last Updated: August 2026

At Shree JK Silks Sarees, we take immense pride in preserving South Indian handloom craftsmanship and delivering premium sarees directly from weavers. Because every premium piece undergoes rigorous quality checks, we follow a strict and transparent return and refund policy.

1. Our Core Return Philosophy

No Monetary Refunds on Standard Returns

Under our standard shopping policy, customers cannot return products or services for a monetary refund.

Exchanges Allowed

While monetary refunds are not provided for change-of-mind returns, customers are entitled to product exchanges, subject to the specific guidelines outlined in this policy and applicable local laws.

2. 48-Hour Damage & Shortage Reporting Window

To protect your purchase, please inspect your parcel immediately upon delivery.

Strict 48-Hour Window

Any complaint relating to shortages, transit damage, product discrepancies, or other issues with the delivered order must be officially reported to our customer service team within 48 hours of the date of delivery.

Please retain the original packaging and provide the relevant photos or videos when reporting an issue.

Important Note

Shree JK Silks Sarees disclaims responsibility for goods lost or damaged during and after transit. However, reporting an issue within the 48-hour window allows us to coordinate with our delivery partners and evaluate your exchange eligibility.

3. Exceptions Where Monetary Refunds Are Issued

There are only two specific scenarios where a monetary refund will be processed and returned to the customer’s original payment method.

A. Out-of-Stock Exceptional Circumstances

We make every effort to maintain accurate online inventory in real time. However, in rare exceptional circumstances, an item may become unavailable after an order has been accepted and paid for.

If this occurs:

  • We will notify you within 2 business days.
  • You will have the option to wait for the item to be restocked.
  • If you choose not to wait, or if restocking is not possible, we will cancel the order.
  • The applicable refund will be processed within 5 to 20 business days.

B. Return To Shree JK Silks Sarees (RTSJSS) Delivery Failures

If our courier partner is unable to complete delivery because of an incorrect address, unreachable phone number, or customer unavailability:

  • There will be at least two further delivery attempts, making a total of three attempts.
  • If all delivery attempts fail, the order will officially be marked as a “Return To Shree JK Silks Sarees” (RTSJSS) item.
  • The parcel will then be returned to our warehouse.
  • Once we receive and acknowledge the RTSJSS-marked parcel, we will automatically start processing the applicable refund in accordance with this policy.

Crucial RTSJSS Rule

Once an order has been tagged as RTSJSS, it will never be delivered again to your home.

If you still wish to purchase the same item or items, you must place a completely new order through our online store.

This is consistent with the published Shipping Policy regarding RTSJSS orders.

4. How to Request an Exchange

If you wish to exchange a saree and your order is eligible under this policy:

Step 1 — Contact Us

Contact our customer service team with your order details and provide clear photos/videos of the saree and the issue within 48 hours of delivery.

Step 2 — Eligibility Review

Our customer service team will review the information provided and evaluate the exchange request according to the applicable policy.

Step 3 — Exchange Assistance

Once your request is reviewed and accepted, our customer service team will guide you through the applicable exchange process.

5. Exchange Support

For exchange-related assistance, please contact us through the following touchpoints:

WhatsApp / Phone:
+91 – 9842675757
+91 – 9600985879

Email Support:
shreejksilkssareess@gmail.com

Please keep your order number and relevant product details ready when contacting our customer service team.

6. Important Policy Note

The eligibility of an exchange will depend on the circumstances of the request, the condition of the product, the applicable requirements of this policy, and applicable local laws.

Customers are therefore advised to inspect their order immediately after delivery and report any shortage, damage or discrepancy within the specified 48-hour reporting period.