FAQ
Customer Support
Frequently Asked Questions
Everything you need to know about shopping, shipping, returns, product care, and getting support from Shree JK Silks Sarees.
Orders & Shopping
Browse our saree collections, select your preferred saree, review the product details, and add it to your cart. Proceed through checkout by providing your delivery and payment details.
If you need help before ordering, you can contact our team for product assistance.
Yes. You can contact our team through WhatsApp for product assistance before purchasing.
Our team can help with additional photographs, videos, product details, colour clarification, zari details, and other questions about a particular saree.
Yes. Shree JK Silks Sarees has a physical showroom in Coimbatore, Tamil Nadu.
Our team welcomes customers who would like to experience the collections in person and receive personalised assistance.
Shipping & Delivery
Yes. We ship across India and internationally.
- Standard delivery: approximately 5–9 business days once the order is confirmed.
- Interior or difficult coverage locations may require approximately 7–12 working days.
Delivery may take longer in unavoidable circumstances at the destination.
- Free Shipping: Free shipping is available on orders above ₹3,000.
- Orders below ₹2,000 may have a flat shipping charge of ₹50–₹200 or more, depending on the quantity and size of the products.
- For overseas delivery, customs clearance, additional taxes, import duties, and customs charges may apply and are payable by the customer.
If you are unavailable, the address is incorrect, or your phone number is unreachable during delivery, there must be at least two further delivery attempts.
If delivery still cannot be completed, the order may be identified as a Return To Shree JK Silks Sarees (RTSJSS) item.
Once an RTSJSS order is received and acknowledged, refund processing will begin according to the applicable refund policy. RTSJSS orders will not be delivered again; a new order must be placed if you still want the item.
Returns & Refunds
Our Shopping Policy states that products cannot be returned for a monetary refund.
Exchanges may be available depending on the applicable policy and local laws. Please contact our support team if you need assistance with a specific order.
Please contact our customer service team within 48 hours of the day of delivery if you receive an order with a shortage or damage.
Keep the parcel, packaging, photographs, and videos available when contacting our team so that your complaint can be reviewed efficiently.
If an accepted order cannot be fulfilled because the selected product is unavailable, we will notify you within 2 business days.
If the order was paid for in advance and the product cannot be supplied, the payment will be returned within 5–20 business days.
Product Care & Authenticity
Shree JK Silks Sarees has a 3rd Generation heritage in the textile industry and follows a direct-from-weavers positioning.
Our collections include traditional textile craftsmanship. Product-specific details such as weave, silk type, zari, and craftsmanship should be confirmed on the individual product page or with our team before purchasing.
Care requirements can vary depending on the fabric, weave, zari, and construction of the saree.
Please follow the care instructions provided for the specific product. If you are unsure about caring for a particular saree, contact our team before washing or cleaning it.
Store & Personal Assistance
Yes. Our physical showroom is located in Coimbatore, Tamil Nadu.
You can visit us to experience our collections in person and speak with our team for personalised assistance.
Absolutely. Our team can assist with product selection, photographs, videos, zari details, colour clarification, and other shopping questions.
You can contact us through WhatsApp or phone:
+91 9842675757
+91 9600985879
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Personal Assistance
Still Need Help?
Our team is happy to help you choose the right saree, clarify product details, or answer questions about your order.
