Shopping Policy

Our e-commerce website is designed to provide a comfortable and easy ordering experience. Customers may browse our wide range of categories, select their products, and submit orders.

Customers must accurately provide all necessary details, including their shipping address and payment information, to ensure the proper processing and execution of purchase orders.

Pricing Validity

Prices displayed on our website are accurate and valid only at the exact time of access and ordering. Prices are subject to change based on circumstances and may be updated without prior notice.

Complaints for Shortages or Damages

Customers must inform our customer service team of any complaints regarding product shortages or damages within 48 hours from the date of delivery.

Product Availability

We make every effort to display real-time inventory availability on our website. Any product that is temporarily unavailable will be clearly marked with an “Out of Stock” label.

Orders for Temporarily Unavailable Products

In exceptional circumstances, an order may be accepted even though the selected product becomes temporarily unavailable. In such cases, we will inform the customer within 2 business days.

Once the product is restocked, the customer may choose to receive the product, and we will keep them informed regarding its availability.

If the order was paid for in advance and the product cannot be supplied, the amount paid will be returned within 5 to 20 business days.

Refund Policy

Under our standard shopping policy, customers cannot return products or services for a monetary refund.

However, where an accepted order cannot be fulfilled because the ordered product is unavailable, any applicable refund for an advance payment will be processed as stated in the Orders for Temporarily Unavailable Products section above.

Exchange Policy

Customers may be entitled to exchange products depending on the applicable exchange policy, the specific circumstances of the order, and applicable local laws.